Relay allows you to directly connect with nearby first responders for all your non-emergency needs.
Relay uses the jurisdiction for each agency to ensure we properly route incidents to the appropriate agency. To ensure we have this jurisdiction properly set up, we ask ask to provide us with the digital geography of your area, usually managed by a GIS provider or person on staff.
We try very hard to make it clear to you what information you're sharing, and when you're sharing it. We think this sort of transparency and control is really important for technology in general, but especially so on a platform like ours.
At no time does Relay track any user in a directly identifiable way unless that user explicitly provides that information. When users choose to, Relay only shares their contact information with the agencies who are using Relay.
To reset your password, go to responder.relayapp.com and click the forgot password link. You will receive an email with the instructions to reset your password.