For some agencies that experience less-frequent call volume, the call queue screen in Relay can be a pretty unexciting experience. So we added the ability to get an alert via text, browser, or email when a new call comes in.
Alerts are accessible in Relay Responder's settings, and can be customized on a user-by-user basis. Turn them on under "my account," which is accessible by hovering over your initials in the top right of the screen, or by tapping on the account/gear icon when you're on your phone's browser in the lower right.
Once you're there, scroll down and you'll see the following options:
Checking any of these saves your preferences instantly– no need to click a save button.
Once enabled, Relay Responder will show a browser alert on whatever computer(s) you're logged into, while you're logged in. This alert sticks around until you click on it, so it's hard to miss.
Part of the job is being on the go, and that means you're not always in your car. So now you can get alerted via text message. No court-discoverable information will be sent in these alerts, so you're good getting these on a personal device if you want.
Last but certainly not least, a lot of agencies have front desk staff using Relay Responder as well, and we've heard that a heads up via email is useful. Activate these to have an alert sent to the email address associated with your Relay Responder account.
You're In Control.
You'll only receive alerts when you're "toggled in" on Relay. When your shift ends, toggle out. Or, if you need to be focused on an emergency, toggle out. The last thing we want to be is one more distraction during an important moment.