Relay is for non-emergency incidents and does not replace the need for dispatch. Relay allows citizens and officers to communicate directly about non-emergency incidents. Many agencies choose to integrate dispatch directly into the Relay platform to help with the triage and dispatching of calls, just as they do today with their CAD.
Additionally, although almost all CADs do not support much of the information Relay does, we do offer a (currently free) CAD integration to help streamline dispatching. Please reach out to us if your agency is interested in a direct connection with your CAD.