To reset your password, go to and click the forgot password link. You will receive an email with the instructions to reset your password.

Here are some things you can do to help keep your account safe:

  • Pick a strong password. Use a very long random phrase, or a combination of at least eight numbers, letters and punctuation marks (like ! and &). It should be different from other passwords you use elsewhere on the internet.
  • Change your password regularly.
  • Never give your password to someone you don't know and trust.

The Relay platform does lock you out after a few attempts with an incorrect password. If you suspect this has happened, reach out to us at for assistance.